FAQ's

We're still here [and shipping] in a safer way...

At Enviroscent, we believe it’s our role + responsibility during this time to make good on two things: ensuring the health and safety of our people (you + our employees) and providing a sense of comfort + relief wherever we can.

Our wellness measures include:

  • Safety: we are regularly wiping down + deep cleaning all surfaces, shared spaces, incoming packages + facilities.

  • Hygiene: we got our hands on a full-stock of soap and hand sanitizers, and our hands have never been cleaner (still in search of toilet paper though).

We'll continue to take the necessary precautions to keep our employees, you + your loved ones safe. as of now, we'll be shipping online orders Mondays, Tuesdays and Thursdays.

If you have questions, just call us at 1-866-435-1832 Monday thru Thursday 9am - 4pm EST, or, 9am - 2pm EST on Friday.  You may also send an email to customers@enviroscent.com for help.

Product questions or issues?

We're happy to help. Please contact a customer support representative at 1-866-435-1832, 9am - 4pm EST, Monday thru Friday. You may also email us at customers@enviroscent.com for help.

Scented Ornaments – for the Tree

Where should I hang these on my tree?

For best results, hang in the middle of the tree toward the outer edge, but make sure they are not in direct contact with any other ornaments. As with all fragrance products, this can create a reaction resulting in a damaged ornament.

How many should I hang on my tree?

We recommend hanging all six ornaments on your tree. If the fragrance is too strong, then remove as needed.

Are hooks included?

Yes, a pack of six swirl hooks is included in every bottle.

How long will they last?

ScentSicles Scented Ornaments last for up to 30 days.

Scented Sprigs

How many should I use?

We recommend starting with 5-6 sprigs, then adding more as necessary for additional scent. Sprigs are designed to naturally blend in; simply hide in wreaths, garland, and holiday décor.

How long will they last?

ScentSicles Sprigs last for up to 30 days.

Scented Table Ornaments

Can I put the fragranced filler in other containers?

Fragranced product can be used in other glass, unfinished metal, or glazed ceramic containers.

How long will they last ?

ScentSicles Table Ornaments last for up to 30 days and are intended to fragrance small rooms and spaces. 

General Questions

Do you offer samples of your Scentsicles products ?

We do not currently offer any samples for our ScentSicles products. We are sure you will love them but if for some reason you are not satisfied, please reach out to our customer support team at customers@enviroscent.com so they can assist you.

Are your fragrances safe for family and pets?

If it’s a human allergic reaction or medical condition (i.e. COPD) you’re concerned about, unfortunately, we cannot give recommendations about interactions (or lack of interactions) that fragrances may cause to people with medical conditions. We cannot guarantee that your specific condition or allergy will not be affected.

As far as the safety of your pets is concerned, we so get that, too! We advise, and state on our packaging, that our products should be kept out of the reach of children and pets. while many of our products do contain a bittering agent that should deter anyone from eating them, we cannot guarantee every person or pet has the same sensitivity. We recommend following your veterinarian’s guidelines, as well as only using our products in a place your pet cannot reach.

Questions on your order?

Delivery

For standard delivery: Orders typically ship from our warehouse within 2-3 business days. Please allow 3-7 business days for standard deliveries.

For expedited orders: Orders received by 12pm EST Monday-Friday will ship same day and arrive based on option selected.

Please note: UPS and FEDEX Air Delivery, times begin after the carrier has received the packages, not from the date the order was placed.

How can I track the status of an order already placed ?

Once you've submitted your online order, you'll receive an "order confirmation" email to let you know we've received your order, and are working hard to get it on its way to you.

If you’re a registered scentsicles.com user, you can just log into your account any time and find your order status in your order history.

How can I track an order that's already shipped ?

When your order shipped, you should have received a confirmation email. You can locate your tracking info there.

And, if you’re a registered scentsicles.com user, you can just log into your account any time and find your order tracking info in your order history.

How do I cancel my order ?

If you need to cancel your order, just call us at 1-866-435-1832 Monday thru Friday 9am - 4pm EST. Or, send an email to customers@enviroscent.com and we’ll be happy to help.

Why was my order cancelled ?

If we cancelled your order, you should receive a cancellation-notice email and will not be billed for any cancelled items.

When an order gets cancelled it's usually due to one of the following reasons:

  • The items you wanted may no longer available

  • You may have mis-typed your credit card number, the card expired, your billing address changed, etc...

  • We may be unable ship to the address provided
    sometimes the cancellation is due to a customer request

Where do you ship ?

We ship throughout the US (including Alaska and Hawaii) and to APO/FPO addresses as well. For APO/FPO shipments, orders must be sent via standard shipping and cannot be guaranteed to arrive by a specific date.

Which shipping options do you offer ?

We offer standard, second day, and next day delivery. Our daily order cut-off time for same-day shipments is 12pm EST, Monday thru Friday.

Please note: UPS and FEDEX Air Delivery times begin after the carrier has received the packages, not from the date the order was placed.

Do you offer free shipping ?

Free standard shipping on qualifying orders of $38+. No promo code required, will be automatically applied in cart for qualifying orders. Order must be $38 or more after any discounts or promotional coupons are applied. Free shipping is valid on standard ground shipments only and does not apply if customer selects expedited shipping option.

What is your return policy ?

If your purchase is within 30 days and you would like to request a return of a product to us, simply send an email to customers@enviroscent.com containing your account name, order number if you have it, the product you are wanting to return, and the reason for the return request. Someone from our customer support team will be in touch with you for the next steps, including a shipping label for you and if applicable, refund information regarding your purchase.

How and when do I get a refund ?

If the return was authorized along with a refund, the shipment must first be received back in the same condition as discussed customer support at the time of the request. After receipt, the promised refund will then be issued to the card originally charged. We submit the refund within 24 hours of receipt of the shipment, then depending upon how quickly your bank processes these transactions, it can take 7-10 business days for the funds to deposit back into your account.

Having issues with our site ?

We're happy to help. you may also email us at customers@enviroscent.com for help. Please contact a customer support representative at 1-866-435-1832, 9am - 4pm EST, Monday thru Friday.

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