FAQ's

Product questions or issues?

We're happy to help. Please contact a customer support representative at 1-866-435-1832, 9am - 4pm EST, Monday thru Friday. You may also email us at customers@enviroscent.com for help.

Scentsicles Scented Ornaments

Where should I hang Scentsicles Scented Ornaments on my tree?

For best results, hang between the upper and middle portion of the tree toward the outer edge, but make sure they are not in direct contact with any other ornaments. As with all fragrance products, this can create a reaction resulting in a damaged ornament.

How many should I hang on my tree?

We recommend hanging all six ornament sticks on your tree. If the fragrance is too strong, then remove as needed.  To keep that fresh-cut tree scent going strong all season long, simply add one or two more sticks every couple of weeks.  Our decorative star ornaments are designed with the same amount of fragrance as six sticks, so one should be sufficient.  If you have a larger room, higher ceilings, or really love that fresh-cut tree scent, you can always use more!

Are hooks included?

Yes, a pack of six swirl hooks is included in every bottle of Scented Ornament sticks, and our decorative star ornaments come with ribbons attached.

How long will they last?

Scentsicles Scented Ornaments last for up to 30 days.

Flameless Fragrance

Can I put the fragranced filler in other containers?

Fragranced product can be used in other glass, unfinished metal, or glazed ceramic containers.

How long will the Flameless Fragrance last ?

Scentsicles Flameless Fragrance lasts for up to 30 days and is intended to fragrance small rooms and spaces. 

General Questions

Do you offer samples of your Scentsicles products ?

We do not currently offer any samples for our Scentsicles products. 

Are your fragrances safe for family and pets?

If it’s a human allergic reaction or medical condition (i.e. COPD) you’re concerned about, unfortunately, we cannot give recommendations about interactions (or lack of interactions) that fragrances may cause to people with medical conditions. Scentsicles products do contain natural tree and other essential oils which may cause an allergic reaction for some people. We cannot guarantee that your specific condition or allergy will not be affected. 

As far as the safety of your pets is concerned, we know how important that is – we have fur babies too! We advise, and state on our packaging, that our products should be kept out of the reach of children and pets. While many of our products do contain a bittering agent that should deter any pet or human from eating them, we cannot guarantee every person or pet has the same sensitivity. We recommend following your veterinarian’s guidelines, as well as only using our products in a place your pet cannot reach.

Having issues with our site?

We're happy to help. you may also email us at customers@enviroscent.com for help. Please contact a customer support representative at 1-866-435-1832, 9am - 4pm EST, Monday thru Friday.

Why aren't you selling Scentsicles products on your website?

As Scentsicles has grown in popularity over the years, the products have become available in so many retailers, both in stores and online, that we have decided to support those sellers by referring consumers directly to them. For our full list of retailers, click here to see where to buy.

How do I opt-out of marketing emails?

Please send an email to customers@enviroscent.com or contact a customer support representative at 1-866-435-1832, 9am - 4pm EST, Monday thru Friday. Allow up to 10 days to be removed from our list.